Shipping policy

Article 12: Delivery

12.1 Delivery costs

Delivery costs are explicitly stated on the inkaparis.com website. The amount of delivery costs may vary depending on the delivery address of the order.

12.2 Delivery time

The delivery time depends on the delivery method chosen by the Customer, as indicated on the website at the time of the order. Delivery times for an order include its preparation, shipping and transit to the delivery address provided by the Customer.

Under normal conditions, INKA PARIS will process the order as quickly as possible from Monday to Friday, excluding public holidays.

To help the carrier deliver the order, the Customer undertakes to make the necessary efforts to allow delivery of the parcel: name visible on the letterbox, provision of the door code and telephone number.

12.3 Place of delivery

Products are delivered to the delivery address indicated by the Customer on their order form.

12.4 Late delivery

In the event of a delivery delay of more than 5 working days, the Customer must inform INKA PARIS customer service via the contact form on this website, which will take the necessary and appropriate action.

12.5 Conformity of products

The Customer undertakes to check, upon delivery, that they have received a complete and conforming order. If the product does not conform to the order, the Customer must send a complaint to INKA PARIS via the form on this website, in order to obtain a replacement or, where appropriate, termination of the sale.

12.6 Transfer of ownership

From the delivery date indicated on the order form, ownership of the product is transferred to the Customer, except where full payment of the price was not received at the time of the order.