Exchange and Returns
RIGHT OF WITHDRAWAL
Pursuant to Article L 121-16 and following of the Consumer Code, the Internet user has a withdrawal period of fourteen days from the date of receipt of the order.
If the Internet user exercises this right of withdrawal, the product must be returned in its original packaging, in proper condition, i.e., without excessive handling (no significant damage to the packaging), no later than fourteen days following the communication of their decision to withdraw, and accompanied by any accessories and manuals, as well as the invoice to which the products relate.
A product that has undergone depreciation following excessive handling (notably damaged, returned incomplete, worn, without labeling, etc.) cannot be accepted for return. Return shipping costs are the responsibility of the Internet user.
In the event of exercising the right of withdrawal, in accordance with the withdrawal form attached in Appendix 1, the Internet user may request a refund for their order, with the exception of the shipping costs and return costs they have incurred. If the Internet user wishes an exchange, they are invited to place a new order directly on the site and return the original item so that INKA PARIS can proceed with its refund, as processing times are faster and return shipping costs are the responsibility of the Internet user in all cases.
Consequently, INKA PARIS undertakes to refund the Internet user within a maximum period of 14 days from the actual return of the product, directly via the payment method used.
All product returns must be subject to a request made by email to our customer service department at help AT inkaparis.com as specified at the beginning of this document.
The Internet user may also, while notifying customer service by email, directly return their INKA bottles to the address below, with all accessories and leaflets present in the INKA packaging, with their delivery note and a note inside the package reminding us why they are returning the INKA bottle to us:
InkaParis C/O Camalo
Rue Adrienne Bolland
Parc l'Orme les Sources
42340 Veauche, FRANCE
Once the return package is received and the bottle verified, the refund for the returned products will be executed directly via the payment method used.
PRODUCT(S) NOT CONFORMING TO THE ORDER OR DEFECTIVE
In the event of non-conforming or defective product(s), the Internet user is invited to contact customer service by emailing help AT inkaparis.com specifying their order number and the problem encountered.
Customer service will indicate the procedure to follow and will cover the return costs, unless the said product(s) are not considered non-conforming or defective.